UK and IrelandPopular Toolkits
Call Monitoring Form - Tele-skills Assessment (Comments)
Tele-skills Assessment Form including positive and negative indicators. Form includes...View
Building Rapport - Training Module (Free Toolkit)
A toolkit developed to build rapportView
Sales Experience Sales Aptitude - Interview Questions (Free Toolkit)
Full set of competency based inteview questions View
ACD Custom Reports 1
Content for your own designer ACD custom reports. View
Monitoring - Agent & Team Performance (part 1)
Comprehensive agent and team monitoring - covering quality scores, productivity,...View
General - Interview Questions (Free Toolkit)
Full set of general questions to accompany competency based questions View
CC Calculators - Resource Planner
Calcualate service level staffing requirements for the week by hour...View
Balanced Scorecard of KPIs & Objectives (All Levels)
Balanced Scorecard indicating performance targets for all levels of staff....View
Effective Questioning - Training Module (Free Toolkit)
So much time is lost in contact centres through ineffective...View
Coaching - Training Module (Free Toolkit)
A toolkit developed to support coachingView
Objection Handling for Outbound Upsell - (Free Toolkit)
It is important that we handle any customer objection correctly...View
Call and Contact Centre Manager - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Call Monitoring Form - Tele-skills Assessment (Results Bars)
Compliments Word documents - takes input reults and provides bar...View
Planning and Organising - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Problem Solving Decision Making - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Resilience Tenacity - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Resource Planner - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Achievement Energy - Interview Questions (Free Toolkit)
Full set of competency interview questions View
Call 'Type' Tracking Process Flow
Develop a process for establishing your call 'types'for avoidance. (Youcan...View
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria View
Call Monitoring Form - Tele-skills Assessment
Tele-skills Assessment Form identifying positive and negative indicators for monitoring View
Interview Questions - Template 2 (Free Toolkit)
Blank template to be used for interview questions View
Operations Manager 1 - Interview Questions (Free Toolkit)
Full set of competency based interview questions View
Appraisal System Documentation 1
Appraisal system documentation to carryout regular performance reviews View
Business Analyst - Job Description (Free Toolkit)
Full role/job description for Business Analyst View