UK and IrelandTargets
Key Performance Indicators (KPI)
Key Performance Indicators… View Subject
Objectives
Objectives… View Subject
Team Building
Team Coach
Team Leaders and Team Managers
Day in the Life of - DILO
Day in the Life of -DILO… View Subject
Technology
Intranets
Intranets… View Subject
Telecoms Carriers and Providers
Telecomms Carriers and Providers… View Subject
Toll Free & Free Phone Numbers
Toll Free Numbers and Freephone… View Subject
Virtual Call Centres
Virtual Call Centres… View Subject
Voice over IP (VoIP)
Voice Over IP… View Subject
Web Integration
Web Integration… View Subject
Technology Products
Technology Suppliers (Invitation Only)
Technology: Automated Call Handling
Technology: Automatic Call Distributor (ACD)
Automatic Call Distributor (ACD)
Automatic Call Distributor ACD… View Subject
Skills Based Routing (SBR)
Skils Based Routing… View Subject
Technology: Back Office
Technology: Call Recording
Call Recording
Call Recording… View Subject
Technology: Call Routing
Call Routing
Call Routing… View Subject
Technology: Call Scripting
Technology: Campaign Management
Technology: Cloud Computing & Hosting
Technology: Computer Telephony Integration (CTI)
Technology: Customer Relationship Management (CRM)
Technology: Desktop
Technology: email
Technology: Handsets and Turrets
Handsets and Turrets
Handsets and Turrets… View Subject
Technology: Headsets
Headsets
Headsets… View Subject
Technology: Interactive Voice Response (IVR)
Interactive Voice Response (IVR) Flowcharts
IVR Flowcharts… View Subject
Technology: Knowledge Management
Knowledge Management
Knowledge Management… View Subject
Technology: Live Chat (Web Chat)
Technology: Management Information Systems (MIS)
Technology: Outbound Dialler
Predictive Dialler
Predictive Dialling… View Subject
Technology: Post-Call IVR Survey
Technology: Quality Systems
Quality Systems
Quality Systems… View Subject
Technology: Queue Buster
Technology: SMS & Text
Technology: Social Media
Technology: Speech Analytics
Technology: Speech Technologies
Technology: Unified Communications (UC)
Technology: Wallboards
Wall Board Displays
Wall Board Displays… View Subject
Wallboards
Wallboards… View Subject
Technology: Web 'Call Me' Button
Technology: Workforce Optimisation (WFO)
Telemarketing
Lead Generation
Lead Generation… View Subject
Retention Calls
Retention Calls… View Subject
Telemarketing
Telemarketing… View Subject
Telesales
Telesales… View Subject
Training and Development
Career Dev and Progression
Career Dev and Progression… View Subject
Development and Progression
Development and Progression… View Subject
English Speaking
English Speaking… View Subject
Induction
Induction… View Subject
Multi-Skilled
Multi-Skilled… View Subject
Rookie Schools and Nurseries
Rookie Schools and Nurseries… View Subject
Teleskills
Teleskills… View Subject
Training Courses
Training Courses… View Subject
Training Materials
Training Materials… View Subject
Training Needs Analysis
Training Needs Analysis… View Subject
Training On-line
Training On-line… View Subject
Web Seminars
Web Seminars… View Subject