Call Centre a 2 z - The Call Centre e@cyclopedia Image of Call Centre Workers
 
 
A 2 Z e@cyclopedia   A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #
     
 
Home Print Page
 
  Apply Now for Advertising >>  
     
     
  Register Now for Free >>  
     
     
  Homepage  
  About CCa2z  
 
  Access Levels  
  Subscribe Now  
  Submit Material  
  Login  
     
  Contact  
  Get Visio Viewer  
  CCa2z links   
     
     
 
 
     
 
 
     
 
 
     
 
 
     
 
 
     
     




The home for call centres, everything you will ever need to develop, implement, improve, lead, support and consult in call centres.

Developed by award winning call centre executives to bring you a knowledge bank of information and leading edge toolkit resources, for you to download and use in their original format, MS Word, Excel and more. click here for more…

CCa2z Access Level - Information and access to the site is at two levels

Start by

Clicking on a subject letter tab above or by clicking the operations centre interpretation of terms.  You can also use the search function which searches by subject and category.

THE SITE IS CURRENTLY UNDER AN EXCITING REDEVELOPMENT WHICH IS  PLANNED FOR AN AUTUMN RELEASE

CCa2z - Development Programme

Do keep revisting us during our mammoth content development programmes.  You can also leave your details and we will contact you later when we have more to show you (see box top right under login).

Quality Monitoring

Are you looking for articles and toolkits on QM? If so, click on this category.  Download the Teleskills Assessment form below.

Are you Over-Occupying your staff?

Check-out Occupancy Levels and view priTel's, Rule 75, the Efficiency and Stress Guage, together with it's application to work activity modes.  A guage by which you can asses the efficiency and stress levels of your own call centre.

How to......... find out how!

CCa2z - Designed to save you time and effort

Have a look at one of our toolkits by downloading a free tele-skills assessment form by clicking on tab below.

Credit card size Tele Skills Assessment Cards, Click to enlarge
Download Free Sample Order Now

 
Login
  Username  
  Password
  Register for Free   Forgotten Login Details
 

During Development

'Why not leave your contact details during our development programme - [click here] We will keep you updated with the latest goings on at CCa2z


Latest News
  Contact Centre Outsourcing Global Summit 27 Jul 2009  
  The Grove, London 19-20 October 2009  
  Call Centre Expo 2009 26 Jul 2009  
  Birmingham NEC UK 22-23 September 2009  
  Interim Manager / Consultant of the Year 25 Jul 2009  
  Contact Centre specialist, Prit Ahluwalia,named interim of the Year at the House of Commons, London  
  News Archive  

Sample Categories

CCa2z - The reference point for call centre knowledge and toolkits.  Select a subject from A2Z above and let our relational propulsion database summon 'like' subjects for you.

Share our best practice with your teams for ACD reportsbest practicecall centre calculators, coachingculturejob descriptionsoccupancy, outboundoutsourcingperformance tracking toolsquality monitoring, resource planningservice level, stresstechnology, work activity modes and much much more.

Visit the Assessment Centre 

For competencies, interview questions and role play exercises

Become part of the world's finest call centre resource

Do you have material, best practice, humour or articles you would like to share? If so, use the submit material link on the left. See and join our list of destinguished authors.

Give us your feedback

Please take a moment to tell us what you think of the site and what you would like to see.


Content Examples
Toolkit Sample
Toolkit Sample
Toolkit Sample
 


 
  Privacy | Copyright | Disclaimer | Licensing Info | Get Microsoft Visio | Make Homepage | Bookmark Page
  © Copyright 2004 Call Centre a2z. All rights reserved.
Site Design by Optix Solutions: Web Design & Development