Featured Case Studies

Advanced Quality Analysis: Aspect Software: BROCHURE

Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer...View

British Gas Unified IP (UC): Aspect Software

The Company British Gas provides gas, electricity and home repair services to millions of customers in...View

British Gas Workforce Optimisation (WFO): Aspect Software

The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation...View

BT's Provides Outsourced Managed Switchboard Service

Outsourcing of operator service to improve performnace and costView

Electric Utility Outbound Collections: Aspect Software

The Business Challenge An electric utility company was looking for a solution that would address the...View

First Call Resolution (FCR): Customer Relationship Metrics

Post call IVR surveys are now growing in importance in improving the customer experience and...View

Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software

Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations...View

Maxima Advantage Vantage Point: Pipkins Hosted Workforce Management: BROCHURE

Pipkins WorkforceScheduling.com Is a low cost subscription-based Workforce Management solution for small centres. Read the full case...View

NICE IEX Workforce Management (WFM): NICE: BROCHURE

A comprehensive workforce management solution for improving the efficiency and effectiveness of your businessView

Nuance's Speech Technology Appication

A case study looking at speech at T-MobileView

Optimised Collections: Aspect Software: BROCHURE

Optimized Collections delivers a new way to improve collections processes by allocating resources, tracking performance and applying the most effective contact strategiesView

Productive Workforce: Aspect Software: BROCHURE

A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 –...View

Q-Max Workforce Management (WFM)

For an overview of the key features of Q-Max Workforce Management, read the white paper...View

Q-Max: Provides WFM to EDF Energy

Q-Max workforce management in the utility sector with EDF EnergyView

Unified Outreach: Aspect Software: BROCHURE

Unified Communications Application for the Debt RecoveryView

Voice Portal and Proactive Contact: Avaya

Avaya's successful implementation into a credit unionView

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