Coaching - Training Module (Free Toolkit)

Author: Rob Wilkinson: Call Centre Connect

Date: 29th June 2013

Downloads: 13

Coaching is a key component of the manager’s toolkit.  The ability to get the most out of others is a sure way to achieve great results.  Coaching is not something to be confined to reviews or performance discussions, but as great managers we should constantly be looking for coaching opportunities.

This module will help you to;

  • Structure your coaching
  • Identify steps to create a coaching culture
  • Create a range of useful coaching questions

Read the full module below.

Rob Wilkinson, Call Centre Connect


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