Unified Communications (UC)

Welcome to the Unified Communications (UC) subject.

Unified Communications (UC) is in the Technology: Unified Communications (UC) category. - View all

Knowledge Bankview more…knowledge bank rss

Unified Communications (UC)

Unified communications is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (in… View

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Contact Center: The Logical Starting Point for Every Unified Communications (UC) Strategy: Aspect Software

Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new… View

Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

Case Studiesview more…case studies rss

Advanced Quality Analysis: Aspect Software: BROCHURE

Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View

British Gas Unified IP (UC): Aspect Software

The Company British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. Part of the… View

Electric Utility Outbound Collections: Aspect Software

The Business Challenge An electric utility company was looking for a solution that would address the following business challenges – all … View

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