Unified Communications (UC)

Welcome to the Unified Communications (UC) subject, the available white papers are displayed below.

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Contact Center: The Logical Starting Point for Every Unified Communications (UC) Strategy: Aspect Software

Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new… View

Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

Obsolescence of CTI against Unified Communications (UC): Aspect Software

Contact center technology is ever evolving to meet the rapidly changing demands of consumers and businesses. Computer telephony integration (C… View

Seven Things to Consider When Developing a Unified Communications Strategy: Aspect Software

To boost competitiveness and improve business performance in today’s global environment, more and more enterprises are turning to Unified Com… View

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