UK and IrelandOutbound
Welcome to the Outbound subject.
Outbound is in the Outbound Calling category. - View all
Knowledge Bankview more…knowledge bank rss
Blending
A term used to define the use of agent groups involved in both inbound and outbound calling. Outbound calling is generally done during cal… View
Cold & Warm Calls
This involves companies making outbound calls to prospective new customers. Calls can be warm or cold - a warm call is where a relationship alr… View
Decision Maker Contact (DMC) or Right-Party Contact (RPC)
Decision Maker Contact (DMC) is a phrase used in outbound telemarketing. A decision maker is the account holder, the person who the company con… View
White Papersview more…white papers rss
Answering Machine Detection: Aspect Software
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
Contact Centre Intelligence and KPIs: Aspect Software
Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View
Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software
All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View
Case Studiesview more…case studies rss
Electric Utility Outbound Collections: Aspect Software
The Business Challenge An electric utility company was looking for a solution that would address the following business challenges – all … View
Voice Portal and Proactive Contact: Avaya
Avaya's successful implementation into a credit union View
Toolkitsview more…toolkits rss
ACD Custom Reports 2
Content for your own designer ACD reports … View
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria … View
Call Monitoring Form - Outbound Sales 1 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
News & Eventsview more…news rss
The first comprehensive and co-ordinated effort to tackle nuisance calls has been unveiled today by Culture Secretary Maria Miller. The Nuisanc… View
Government makes it easier for companies making unwanted marketing calls and texts to be hit with fines of up to £500,000 Consumers plagu… View