Outbound

Welcome to the Outbound subject.

Outbound is in the Outbound Calling category. - View all

Knowledge Bankview more…knowledge bank rss

Blending

A term used to define the use of agent groups involved in both inbound and outbound calling. Outbound calling is generally done during cal… View

Cold & Warm Calls

This involves companies making outbound calls to prospective new customers. Calls can be warm or cold - a warm call is where a relationship alr… View

Decision Maker Contact (DMC) or Right-Party Contact (RPC)

Decision Maker Contact (DMC) is a phrase used in outbound telemarketing. A decision maker is the account holder, the person who the company con… View

White Papersview more…white papers rss

Answering Machine Detection: Aspect Software

This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View

Contact Centre Intelligence and KPIs: Aspect Software

Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View

Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software

All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View

Case Studiesview more…case studies rss

Electric Utility Outbound Collections: Aspect Software

The Business Challenge An electric utility company was looking for a solution that would address the following business challenges – all … View

Voice Portal and Proactive Contact: Avaya

Avaya's successful implementation into a credit union View

Toolkitsview more…toolkits rss

ACD Custom Reports 2

Content for your own designer ACD reports … View

Call Monitoring Form - Outbound Sales 1 (Criteria)

Call Monitoring form for outbound telesales - weighted criteria … View

Call Monitoring Form - Outbound Sales 1 (Feedback)

Quality monitoring advisor feedback form for outbound sales … View

News & Eventsview more…news rss

Nuisance Call Action Plan Launched

The first comprehensive and co-ordinated effort to tackle nuisance calls has been unveiled today by Culture Secretary Maria Miller. The Nuisanc… View

Government Cracks Down on Nuisance Calling Companies

Government makes it easier for companies making unwanted marketing calls and texts to be hit with fines of up to £500,000 Consumers plagu… View

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