UK and IrelandOutbound
Welcome to the Outbound subject, the available white papers are displayed below.
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Answering Machine Detection: Aspect Software
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
Contact Centre Intelligence and KPIs: Aspect Software
Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View
Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software
All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View
Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software
Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View
Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software
For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View
Performance Optimisation: Aspect Software
If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View
The Future of Outbound is Precision Dialling: Rostrvm Solutions
How to optimise your outbound contact activities View
Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions
Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View