Schedule Adherence ACD Reporting Measures

Date: 27th June 2013

The white paper document provides an overview of the key schedule reporting measures and  KPIs.

At a glance, it will offer the following solutions;

  • What reports are available and can be produced
  • What are the definitions and what do they mean
  • What should the reporting hierarchies be
  • What frequency should the reports be produced or viewed

A sample image is shown here, see the full document below.

Share this
email this page to a friend print this page