Productivity ACD Reporting Matrix

Date: 27th June 2013

The white paper document provides an overview of key productivity reporting measures.

At a glance, it will offer the following solutions;

  • What reports are available
  • What are the definitions and what do they mean
  • What should the reporting hierarchies be
  • What frequency should the reports be produced or viewed

A sample image is shown here, see the full document below.

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