Performance Improvement through Effective Quality Monitoring

Date: 25th June 2013

In today’s Contact Centre operations, Call Quality Monitoring is an essential process not to be neglected.

In addition to Call Quality Monitoring, Coaching of contact centre professionals is also a “must have” process in a contact centre. Apart from improving individual’s performance through training and development, a successful Call Quality Monitoring and Coaching program provides greater benefits.

Read the full article below.

Jeannie Quek, Consultant, SEA FUSION Consulting

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