Technology

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Asynchronous Transfer Mode (ATM)

Asynchronous transfer mode (ATM) is an electronic digital data transmission technology. ATM is implemented as a network protocol and was first deve… View

Automatic Call Distributor (ACD)

Automatic Call Distributors (ACDs) have been around for a long time now, however, they still remain the basic building block in all call centres to… View

Basic Rate Interface (BRI) - ISDN

The entry level interface to ISDN is the basic rate interface (BRI), a 144 kbit/s service delivered over a pair of standard telephone copper wires.… View

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Disaster Recovery Insight: Aspect Software

Disaster Recovery – Is Your Contact Center Prepared? With networks airing dramatic and disturbing scenes of inundated Gulf Coast cit… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View