Welcome to the Technology subject.

Technology is in the Technology category. - View all

Knowledge Bankview more…knowledge bank rss

Asynchronous Transfer Mode (ATM)

Asynchronous transfer mode (ATM) is an electronic digital data transmission technology. ATM is implemented as a network protocol and was first deve… View

Automatic Call Distributor (ACD)

Automatic Call Distributors (ACDs) have been around for a long time now, however, they still remain the basic building block in all call centres to… View

Basic Rate Interface (BRI) - ISDN

The entry level interface to ISDN is the basic rate interface (BRI), a 144 kbit/s service delivered over a pair of standard telephone copper wires.… View

White Papersview more…white papers rss

Disaster Recovery Insight: Aspect Software

Disaster Recovery – Is Your Contact Center Prepared? With networks airing dramatic and disturbing scenes of inundated Gulf Coast cit… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Toolkitsview more…toolkits rss

Predictive Dialler ROI Calculator

Calculates the value from increased call rates - workout your own ROI business case … View

Technology - Interview Questions (Free Toolkit)

Full set of competency based interview questions … View

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