Technology

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Disaster Recovery Insight: Aspect Software

Disaster Recovery – Is Your Contact Center Prepared? With networks airing dramatic and disturbing scenes of inundated Gulf Coast cit… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

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