Social Media

Welcome to the Social Media subject.

Social Media is in the Social Media category. - View all

White Papersview more…white papers rss

Consumer Satisfaction Benchmarking Report 2013: Aspect Software

38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View

Five Ways to Optimise Your Workforce for Customer Contact in the Social Media Market Place: Aspect Software

How do organisations compete in the social media saturated, mobile marketplace? The challenge is to interact with customers more flexibly and effic… View

Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software

Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View

Case Studiesview more…case studies rss

Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE

Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View

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