Social Media

Welcome to the Social Media subject, the available white papers are displayed below.

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Consumer Satisfaction Benchmarking Report 2013: Aspect Software

38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View

Five Ways to Optimise Your Workforce for Customer Contact in the Social Media Market Place: Aspect Software

How do organisations compete in the social media saturated, mobile marketplace? The challenge is to interact with customers more flexibly and effic… View

Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software

Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions

Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View

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