Computer Telephony Integration (CTI)

Welcome to the Computer Telephony Integration (CTI) subject.

Computer Telephony Integration (CTI) is in the Technology: Computer Telephony Integration (CTI) category. - View all

Knowledge Bankview more…knowledge bank rss

Computer Technology Integration (CTI)

"Computer Telephony Integration (CTI) is the functional integration of business software and telephone based communications." It allows o… View

Screen Pop

A CTI facility for call centers that provide integration between a telephone system and an agent's PC, a screen pop is used to display informat… View

Telephony Application Programming Interface (TAPI)

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs ru… View

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Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Obsolescence of CTI against Unified Communications (UC): Aspect Software

Contact center technology is ever evolving to meet the rapidly changing demands of consumers and businesses. Computer telephony integration (C… View

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