Computer Telephony Integration (CTI)

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Computer Technology Integration (CTI)

"Computer Telephony Integration (CTI) is the functional integration of business software and telephone based communications." It allows o… View

Screen Pop

A CTI facility for call centers that provide integration between a telephone system and an agent's PC, a screen pop is used to display informat… View

Telephony Application Programming Interface (TAPI)

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs ru… View

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