Monthly Archives: June 2018

What are the key CC KPIs?

What do you consider the key ones to be in your centre? Recommend on Facebook Share on Linkedin Tweet about it Subscribe to the comments on this post Tell a friend

Posted in How To’s, KPIs, Operations Performance | Tagged , | Leave a comment

Dell – How am I Doing Sir?

We hear of a great feedback process at Dell. Following a technical problem resolution call, the agent asked if the call could be transferred to his supervisor for personal feedback. This was duly done, so a great feedback loop. The … Continue reading

Posted in Company Experiences, Customer Experience | Leave a comment