Screen Pop

Author: CCa2z

Date: 30th October 2009

A CTI facility for call centers that provide integration between a telephone system and an agent's PC, a screen pop is used to display information about a call that has just been sent to the call center agent.

For Inbound calls the data displayed will typically contain information about the call such as the following:

For Outbound call the data displayed will typically contain information that was sent to the outbound dialler as part of the customer call record.

 

 
 
 
 

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