Rebuked for being 2 mins late for work but expected to stay 2 mins later if still on a call.
"Although we usually come in early for no pay, if we are a minute late, we automatically lose 15 minutes pay. If we are still on calls at the end of our shift, we don't get any extra pay".The need to put your hand up to be released to visit the toilet.
"I have to make up time when I go to the toilet".
"We have to explain ourselves for spending too much time at the loo".
"I can't take an NVQ because we are not allowed off the phone"
"I had to complete a company survey, but had to do it in my own time".
40 minute wait times for a cable operators customer service lines.
"We can't spend money on staffing when we have just paid £2m on premises and technology" (Co MD).
"I have to ask a manger to bring me a drink".
"My manager rules by fear and intimidation".
"We are treated like children; there is no trust at all".
"We are not allowed breaks other than going to the toilet, our supervisor fetches the drinks so that we can continue taking calls".
"I am a union rep in a call centre but it is difficult to get time to speak to my colleagues".
"Although we have many abusive callers, we are not allowed to hang up on anyone".
UK and Ireland