So what do you Need to Know?

Is it about technology and what services are available in the cloud? Do you need to understand how to optimise live chat in your centre?

How are you going to improve your customer’s journey? What will you do to develop call avoidance strategies and improve first contact resolution?

How will you manage quality assurance or even improve agent adherence? How will you track and improve service level performance. The call centre encyclopedia has been designed to support you in optimising your your centre to deliver world class.

You will find all the solutions and much more in CCa2z.


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