Working Window

Welcome to the Working Window subject, the available knowlege bank articles are displayed below.

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Shift Working

Although some employees in typical offices work shifts, this is a common practice in many call centres.  Consideration should be given to the … View

Time off in Lieu (TOIL)

Time off in lieu (TOIL) is an alternative to paying for overtime. The practice is particularly common among higher paid staff who work overtime… View

Working Window

Working window refers to the hours the operation is open for service. This could be; Mon-Fri - 08:00 - 20:00 hrs Sat - Sun - 10:00 - 16… View

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