UK and IrelandWorkforce Optimisation (WFO)
Welcome to the Workforce Optimisation (WFO) subject, the available case studies are displayed below.
Case Studiescase studies rss
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View
NICE IEX Workforce Management (WFM): NICE: BROCHURE
A comprehensive workforce management solution for improving the efficiency and effectiveness of your business View
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View
Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE
Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View
Related Subjects
- Average Handle Time (AHT)
- Back Office Mail-outs
- Call Forecasting
- Contact Ratios
- Diminishing Returns
- Dunning Runs
- Erlang
- Family Friendly
- Holidays
- Hot Desking
- Non-Demand Work
- Out of Hours (OOH)
- Part Time Staff
- Pooling Principle
- Resource Planner
- Resource Planning / Workforce Management (WFM)
- Schedules
- Working Window
- Xmas Holidays
- Zombi