Trunks and Lines

Trunks and Lines

Trunks and Lines is in the Service Levels category. - View all

Knowledge Bankview more…knowledge bank rss

All Lines Busy - Engaged/Busy Tone

Also known as 'busy' or 'engaged' tone View

All Trunks Busy (ATB)

Also known as All Lines Busy. This occurs when all trunks or lines are occupied or busy with a call in progress. The call treatment for the cal… View

Alphanumeric Numbers

There is a trend for alphanumeric telephone numbering, which essentially means that rather than using a sequence of numbers some of the numbers are… View

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CC Calculators - Erlang Calculator

For given service level and call variables, calculates - Agents, trunks, service level, percent queues, percent abandoned, utilisation, ASA. … View

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