Welcome to the Training subject.

Training is in the Training and Development category. - View all

Knowledge Bankview more…knowledge bank rss

Call Recording

Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View

Call Recording - Case Study 2

It has been a common misconception that call recording is a luxury, only needed by large contact centres, whereas small to medium sized businesses … View

Toolkitsview more…toolkits rss

Building Rapport - Training Module (Free Toolkit)

A toolkit developed to build rapport View

CC Calculators - Staff Shrinkage Absences

Calculate your staff shrinkage absence levels against a typical model … View

Closing Techniques - Training Module (Free Toolkit)

A toolkit developed to deliver the appropriate call closure View

News & Eventsview more…news rss

Customer Service Training Awards Winners - 2013

CST announce their award winners for 2013 View

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