Telesales

Telesales

Knowledge Bankknoweldge bank rss

Conversion Rate

A conversion rate can take many forms and measures the success, where the agent has to deliver an outcome from a call. An outcome can be any nu… View

Cross Sell

Cross selling occurs, where a telesales agent takes advantage of a sales situation to promote other complimenatry products or services. A calle… View

Decision Maker Contact (DMC) or Right-Party Contact (RPC)

Decision Maker Contact (DMC) is a phrase used in outbound telemarketing. A decision maker is the account holder, the person who the company con… View

Lead Generation

Many contact centres generate leads for other companies or departments. Lead generation is about creating a level of interest with a customer, … View

Outbound

Outbound calls are generated by call centre agents and made to customers or prospects. Calls can be made for telesales, cross and upselling, te… View

Quality Monitoring - in search of the Holy Grail

Fact - Quality excellence is a recognised must for any organisation. Fact - For your customers, you are only as good as the last interaction that y… View

Requirements for Call Monitoring

Accuracy Script/process adherence Associate follows written material as explained in training, as well as Methods and Procedures (Te… View

Revenue Per Call

This is a very useful measure in any Telsesales environment. It measures the total revenue generated by sales, divided by total calls.  Th… View

Telesales

Also known as Telemarketing View

Upsell

Upselling occurs where the telesales agent improves the sales process by upgrading a sale.For instance, a caller may wish to place an order for a 64Gb… View

Have you thought about checking out these related subjects?

Related Subjects

Print this page

Share this
email this page to a friend print this page