UK and IrelandTelephone Networks
Welcome to the Telephone Networks subject, the available knowlege bank articles are displayed below.
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Asynchronous Transfer Mode (ATM)
Asynchronous transfer mode (ATM) is an electronic digital data transmission technology. ATM is implemented as a network protocol and was first deve… View
Basic Rate Interface (BRI) - ISDN
The entry level interface to ISDN is the basic rate interface (BRI), a 144 kbit/s service delivered over a pair of standard telephone copper wires.… View
Broadband ISDN (B-ISDN)
In the 1980s the telecommunications industry expected that digital services would follow much the same pattern as voice services did on the public … View
Integrated Services Digital Network (ISDN)
Integrated services digital network is a set of communications standards enabling traditional telephone lines to carry voice, digital network servi… View
Internet Protocol (IP) Platforms
IP technology has, and is continuing to impact on the contact centre. Before the Internet boom (and therefore the mass use of web and email) these … View
Load Balancing
Load balancing refers to the distribition of calls between sites. An organisation may have a customer service operation split between any numbe… View
Primary Rate Interface (PRI) - ISDN
The other ISDN service available, along side BRI, is the primary rate interface (PRI), which is carried over an E1 (2048 kbit/s) in most parts… View
Private Branch Exchange (PBX)
A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or tel… View
Public Switched Telephone Network (PSTN)
The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks, in much the same way tha… View
Toll Free & Free Phone Numbers
This allows callers to pay no charges for dialling. Often sales contact centres will provide a free phone number to enhance sales.The numbers ar… View
Voice over IP (VoIP)
VoIP is 'using data network technologies and infrastructures as a medium for carrying real time voice communications' - this also applies f… View