UK and IrelandTelemarketing
Telemarketing
Telemarketing is in the Telemarketing category. - View all
Knowledge Bankview more…knowledge bank rss
Cross Sell
Cross selling occurs, where a telesales agent takes advantage of a sales situation to promote other complimenatry products or services. A calle… View
Decision Maker Contact (DMC) or Right-Party Contact (RPC)
Decision Maker Contact (DMC) is a phrase used in outbound telemarketing. A decision maker is the account holder, the person who the company con… View
White Papersview more…white papers rss
Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software
All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View
Performance Optimisation: Aspect Software
If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View
The Ultimate Telemarketing Guide
A telemarketing guide with helpful hints View
Toolkitsview more…toolkits rss
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria … View
Call Monitoring Form - Outbound Sales 1 (Feedback)
Quality monitoring advisor feedback form for outbound sales … View
Call Monitoring Form - Outbound Sales 1 (Scores)
Quality Monitoring form score sheet for outbound sales … View
News & Eventsview more…news rss
The first comprehensive and co-ordinated effort to tackle nuisance calls has been unveiled today by Culture Secretary Maria Miller. The Nuisanc… View
Government makes it easier for companies making unwanted marketing calls and texts to be hit with fines of up to £500,000 Consumers plagu… View