Surveys

Welcome to the Surveys subject, the available white papers are displayed below.

White Paperswhite papers rss

Benefits Survey 2011

Cactus Search Benefits survey View

Call Centre - Driving Customer Satisfaction - JD Power

View the White Paper presentation below; … View

First Call Resolution (FCR) Knowledge Exchange: Panviva

Call centres are much maligned by the public, and those of us involved in running them may feel that this is unfair. However, I’m sure we can… View

Global Contact Centre Benchmarking Briefing Report for the CCMA 2012

A presentation briefing for the 2012 report View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Salary Survey 2011

Research undertaken by industry leaders Cactus search View

Salary Survey 2012

Research undertaken by Industry leaders Cactus Search View

Salary Survey 2013

Research undertaken by industry leaders Cactus Search View

Salary Survey 2015

Research undertaken by PSD Group for customer contact View

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

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