Sickness

Sickness

Toolkitstoolkits rss

Balanced Scorecard of KPIs & Objectives (All Levels)

Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View

CC Calculators - Staff Shrinkage Absences

Calculate your staff shrinkage absence levels against a typical model … View

Monitoring - Agent & Team Performance (part 1)

Comprehensive agent and team monitoring - covering quality scores, productivity, adherence to schedule and sickness. … View

Monitoring - Agent & Team Performance (part 2)

Comprehensive agent and team monitoring - covering quality scores, productivity, adherence to schedule and sickness. … View

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