Self-Management

Welcome to the Self-Management subject, the available toolkits are displayed below.

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Work Activity Modes (WAMs) - Call Centre 1

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Call Centre 2

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Monthly League Competition

Fixtures and league tables for team competition to improve Ready (Talk + Available time) … View

Work Activity Modes (WAMs) - Team Reporting

Team reporting for Work Activity Modes - records each WAM (Talk, Available, Wrap, Breaks) together with Occupancy and Ready by both time and percen… View

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