Role Play

Welcome to the Role Play subject, the available toolkits are displayed below.

Toolkitstoolkits rss

Call Monitoring Form - 2

Quality monitoring form … View

Customer Service Representative - Interactive Exercise

Customer Service inbound role play answering a customer query. Resolving the appointment query. … View

Customer Service Representative - Interactive Exercise Marking Sheet

A marking sheet which accompanies the interactive exercise "Roofing Company" … View

Team Manager - Interactive Exercise

An interactive (role play) exercise for Team Manager/Team Leader level … View

Team Manager - Interactive Exercise Mark Sheet

A Marking sheet which accompanies the Interactive Exercise "Back to Front" … View

Telesales Advisor - Inbound Interactive Exercise

Telesales inbound advisor role play featuring customer service, answering initial enquiry. Going on to promote and sell an additional sports channe… View

Telesales Advisor - Inbound Interactive Exercise Mark Sheet

A marking sheet which accompanies the interactive exercise "Add Sports channel" … View

Telesales Advisor - Outbound Interactive Exercise

Telesales outbound advisor role play featuring a call to offer sports channel at promotional rates … View

Telesales Advisor - Outbound Interactive Exercise Mark Sheet

A marking sheet which accompanies the interactive exercise "Sports Channel" … View

Have you thought about checking out these related subjects?

Related Subjects

Print this page

Share this
email this page to a friend print this page