Reorganisations

Welcome to the Reorganisations subject, the available knowlege bank articles are displayed below.

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Change Management - Stress

Currently, the call centre industry is expanding rapidly, and there are many changes associated with expanding businesses including mergers and tak… View

How to Build a Culture

Follow some of these ideas to build or transform your own call centre culture - good workshop material View

Reorganisation - Questions & Answers

A sample Q & A document that might be used around reorganisation times View

Shift Working

Although some employees in typical offices work shifts, this is a common practice in many call centres.  Consideration should be given to the … View

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