Regulation and Law

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Call Recording for Mystery Shoppers

TP was amongst the first to recognise the need for business continuity and exceptional workload management in contact centres, they trebled the siz… View

HSE Call Centre Working Practices (Initial Advice) 1999 - (UK)

To view the HSE's initial findings on call centre working conditions, follow this link HSE Initial Advice See index for final report 2004 … View

HSE Call Centre Working Practices 2004 - (UK)

Health & Safety Executive advice View

Nuisance Call Action Plan 2014

The first comprehensive and co-ordinated effort to tackle nuisance calls has been unveiled today by Culture Secretary Maria Miller. The Nuisanc… View

Telemarketing Sales Rule (2003) - USA

Federal Trade Commission amends the rules for US Telemarketing Companies View

The Conduct of Employment Agencies and Employment Business Regulations 2003 (UK)

The long-awaited review of the Employment Agencies Regulations came into force on 6 April 2004 as the 'Conduct of Employment Agencies / Busines… View

TUPE - The Transfer of Undertakings (Protection of Employment) Regulations 2006 - (UK)

The Transfer of Undertakings (Protection of Employment) Regulations (TUPE) protects employees' terms and conditions of employment when a busine… View

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