Quality

Welcome to the Quality subject, the available white papers are displayed below.

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Contact Centre Intelligence and KPIs: Aspect Software

Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View

Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

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