Predictive Dialling
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View
All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View
If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View
How to optimise your outbound contact activities View
Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View
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