Poor Performance

Welcome to the Poor Performance subject.

Poor Performance is in the Targets category. - View all

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Bradford Points System

Sickness Management View

How to Explain Why it is NOT Going Right Today!

What happens when it is not going right? Yes, you start to count your heads! As long as you are in control of your variables and can understand… View

Normalised Calls Per Hour

Contact centres that rely on agent calls per hour as a key metric come under fire as it doesn't provide a good comparison for agents. Over … View

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