Welcome to the Performance subject, the available knowlege bank articles are displayed below.
Adherence to schedule is sometimes referred to as 'customer time' as it covers the Work Activity Modes of Talk time, After Call Wrap time a… View
Sickness Management View
Also known as Quality Monitoring View
Often poor performing contact centres appear to be over-occupied, hence have little available time. 'Ready' puts us in the right behavi… View
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