Monitoring

Welcome to the Monitoring subject, the available white papers are displayed below.

White Paperswhite papers rss

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Telephony ACD Reporting Measures & KPIs

Provides an overview of key telephony reporting measures View

Print this page

Share this
email this page to a friend print this page