UK and IrelandMIS Performance Reports
Welcome to the MIS Performance Reports subject.
MIS Performance Reports is in the Technology: Management Information Systems (MIS) category. - View all
Knowledge Bankview more…knowledge bank rss
ACD Custom Reports
With any ACD or MIS reporting suite, you will find a plethora of reports available. Generally these are raw reports from the system, which then nee… View
Management Information Systems (MIS)
Call centres are real-time dynamic areas where information and numbers are crucial to it's successful operation. Real-time systems tra… View
Management Information Systems Analyst (MISA)
Call centres are real-time dynamic areas where information and numbers are crucial to it's successful operation. Real-time systems tra… View
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Performance Optimisation: Aspect Software
If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View
Productivity ACD Reporting Matrix
The document provides an overview of the key productivity measures View
Schedule Adherence ACD Reporting Measures
Provides an overview of the Key adherence measures to monitor View
Toolkitsview more…toolkits rss
ACD Custom Reports 1
Content for your own designer ACD custom reports. … View
ACD Custom Reports 2
Content for your own designer ACD reports … View
ACD Custom Reports Hierarchy
When developing custom reports you will need a whole hierarchy from agent level to call centre level - as per Visio document (you can get Visio Vie… View