Management Information Systems (MIS) Reporting

Welcome to the Management Information Systems (MIS) Reporting subject, the available white papers are displayed below.

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Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Workforce Management to Workforce Productivity: Aspect Software

If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View

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