UK and IrelandLegislation
Welcome to the Legislation subject, the available knowlege bank articles are displayed below.
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Air Quality
Regulation 6 of the Workplace (Health, Safety and Welfare) Regulations 1992 (WPR) requires that all workplaces, including offices should be ventila… View
Breaks - Rest Periods
As stipulated by the European Working Time Directive (EWTD), rest breaks are prescribed. Generally, full-time workers are prvided with 2 x 10/1… View
Call Recording
Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View
Durant v FSA (2003) UK Data Protection
Information Commissioner's Office (October 2004) View
Eyes & Eyesight
Although intensive use of visual display units (VDU) can cause temporary effects on vision, there is no convincing scientific evidence to support t… View
Legislation - Stress (UK)
Work-related stress can cause ill health. Therefore, action to prevent or reduce it is included in the duty of employers under the Health and… View
Rest Periods
Under the Working Time Regulations 1998; Rest Breaks A worker is entitled to an uninterrupted break of 20 minutes when daily working time i… View
Space
As with a typical office, it is common practice to accommodate additional new staff by re-arranging the office. However, many call centres ha… View
Telemarketing Sales Rule (2003) - USA
Federal Trade Commission amends the rules for US Telemarketing Companies View
Temperature
The high concentration of employees and the high level of occupation also increases the risk of uncomfortably high temperatures. In addition,… View
The Conduct of Employment Agencies and Employment Business Regulations 2003 (UK)
The long-awaited review of the Employment Agencies Regulations came into force on 6 April 2004 as the 'Conduct of Employment Agencies / Busines… View
The Telephone Preference Service (TPS) UK
The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which consumers can record a preference no… View
TUPE - The Transfer of Undertakings (Protection of Employment) Regulations 2006 - (UK)
The Transfer of Undertakings (Protection of Employment) Regulations (TUPE) protects employees' terms and conditions of employment when a busine… View
Working Environment
Proper control of the environment in call centres is very important. Working practices such as '24/7' (24 hours per day, seven days p… View