Balanced Scorecard

Welcome to the Balanced Scorecard subject, the available white papers are displayed below.

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Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Telephony ACD Reporting Measures & KPIs

Provides an overview of key telephony reporting measures View

Workforce Management to Workforce Productivity: Aspect Software

If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View

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