Knowledge Management

Knowledge Management

Knowledge Management is in the Technology: Knowledge Management category. - View all

Knowledge Bankview more…knowledge bank rss

Poor Call Centre Characteristics

Poor call centres are characterised by: Low pay Poor conditions Lack of breaks Mismanagement of staff Modern day sw… View

Poor Call Centre Knowledge

Lack of Knowledge Many companies do not really understand how call centres work let alone the intricacies of: Call centre dynamics … View

White Papersview more…white papers rss

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

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