Interactive Voice Response (IVR)


Interactive Voice Response (IVR) is in the Technology: Interactive Voice Response (IVR) category. - View all

Knowledge Bankview more…knowledge bank rss

Auto Attendant

Automated attendants combines voice processing with call routing.  The inbound call is answered by the auto attendant which offers a range of … View

Call Arrival and Transfer by ACD Group Report

This ACD report charts the call arrival pattern by ACD Group and transfers. See other ACD Reports; ACD Group Reports ACD Age… View

Call Tracking

Most call centres have an understanding of why their callers phone but not generally a detailed understanding of the actual call 'types'. C… View

White Papersview more…white papers rss

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Top Three Strategies for Improving First Call Resolution (FCR): Jacada

Are you struggling to measure or improve FCR? You’re not alone. Despite its importance, it is nearly the hardest metric to measure accurately… View

Case Studiesview more…case studies rss

Nuance's Speech Technology Appication

A case study looking at speech at T-Mobile View

Toolkitsview more…toolkits rss

Call 'Type' Tracking Process Flow

Develop a process for establishing your call 'types'for avoidance. (Youcan get Visio Viewer from this site) … View

Team Leader - Job Description 1 (Free Toolkit)

Team Leader role description … View

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