Health and Safety

Welcome to the Health and Safety subject, the available knowlege bank articles are displayed below.

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Best Practice Health & Safety

Some Good Practice from The HSE Good Practice (Display Screen Equipment) Each time a user logs on, display a short checklist on screen … View

Consultation with Employees ( H & S)

Depending on whether or not there are recognised trade unions in the workplace, consultation can be through union safety representatives, through e… View

Display Screen Equipment (DSE)

Call handlers are DSE users, as they use DSE habitually for most of their working day.  In comparison to typical office workers, call handlers… View

HSE Call Centre Working Practices (Initial Advice) 1999 - (UK)

To view the HSE's initial findings on call centre working conditions, follow this link HSE Initial Advice See index for final report 2004 … View

HSE Call Centre Working Practices 2004 - (UK)

Health & Safety Executive advice View

Sweatshop Cause & Effect

The 'cause and effect' of the 'sweatshop' syndrome. CAUSES Inadequate resourcing Too many calls High occupa… View

TUC - It's Your Call 2001(UK)

Employment Rights for Call Centre Workers View

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