Empowerment

Welcome to the Empowerment subject, the available white papers are displayed below.

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Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

Top Three Strategies for Improving First Call Resolution (FCR): Jacada

Are you struggling to measure or improve FCR? You’re not alone. Despite its importance, it is nearly the hardest metric to measure accurately… View

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