Email Blending

Welcome to the Email Blending subject.

Email Blending is in the Email Processing category. - View all

Knowledge Bankview more…knowledge bank rss

Customer Charter

Also known as Customer Excellence Charter (CEC) View

Time-based First Contact Resolution (FCR) Reporting Window

Time-based FCR relies on a rolling FCR window. This means that the initial enquiry is perceived to be a FCR but over a period of time the initial r… View

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Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

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