Customer Service

Welcome to the Customer Service subject.

Customer Service is in the Customer Service category. - View all

Knowledge Bankview more…knowledge bank rss

All Lines Busy - Engaged/Busy Tone

Also known as 'busy' or 'engaged' tone View

Call Fulfilment

Call fulfilment is about delivering the outcome which is the purpose of the call. On many instances customers tell tales of having to make a nu… View

Customer Life Time Value (CLTV)

In marketing, customer lifetime value (CTLV), lifetime customer value (LTCV), or lifetime value (LTV) and a new concept of "customer life cycl… View

Toolkitsview more…toolkits rss

Customer Service - Interview Questions (Free Toolkit)

Full set of competency based interview questions … View

Customer Service Representative - Interactive Exercise

Customer Service inbound role play answering a customer query. Resolving the appointment query. … View

Customer Service Representative - Interactive Exercise Marking Sheet

A marking sheet which accompanies the interactive exercise "Roofing Company" … View

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